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Erstunterzeichner 2010 und Pionier 2011 - Pressekonferenz in Salzburg
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People at the airport are surrounded by moving stairs, counters, signs and display panels. Some non-frequent travellers may get lost, causing costly delays. To solve this problem, a research co-op of five members, including the Human Centered Mobility Technologies (HCMT) department of Arsenal Research, was founded to create a system for guidance, navigation and information retrieval using telephony services.

Research Project "Zielleitung" Provides Audible Guides for Tourism

Arsenal Research allocates its experience in investigating and analysing men moving and processes gained data together with EBE Elektrotechnik and the Center for Usability Research & Engineering (CURE). OSalliance, with its core competences in phone-applications and online-communities has contracted telesis to provide the technical platform and to manage the project. VOICE BUSINESS creates natural sounding dialogue systems and the company factline supports communication between partners and the business environment. The research project Zielleitung is partially funded by FFG protecNetPlus.

One call is enough

The resulting service is simple to use. If a user gets lost when travelling, he or she can use the cell phone to call the information system, which will bring him or her to the next mount point. The dialogues are using landmarks for orientation, the user does not get direction information like "the third door on the right side". More reasonable information like "the door next to the flower shop" is being provided to reach the goal.

After developing the prototype for Vienna‘s trainstation west and the airport Vienna further usage cases will follow.

AudioGuide available now

Meanwhile, the AudioGuide is ready for the market. This system allows guided tours in museums or cultural hiking paths with your own cell phone. It is possible to extend the tours as far as radio reception is available 24 hours a day. Open Source Software made the short development cycle possible. The platform uses Plone as CMS and Asterisk, a complete PBX in software, to connect phone calls with audio files stored on a server. This new combination of phones and the internet offers a wide range of additional services for people in any situation.

To sum it up, usage and extension of Free Software and the focused development of use-cases in co-operation with partners enables us to do edge-cutting research and to develop innovative products within short cycles.

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